Last Updated
Last updated: August 1, 2026.
Overview
Veya is a self-love and daily affirmation app operated by Big Whale Ltd. It provides affirmations, customizable widgets, reminders, reflections, saved content, and optional AI-powered companion features.
This Privacy Policy explains the information Veya handles, why we use it, when it may be shared, how long it may be retained, and the choices available to you.
Information We Collect
We may collect account information such as your email address, sign-in provider details, account identifier, support messages, and information you choose to provide when contacting us.
We may collect the content and preferences you create in Veya, including saved affirmations, affirmations you add, reflections, selected topics, widget choices, reminder preferences, self-love journey activity, and settings.
When you use Veya Companion, we may process the messages, prompts, and related context you submit in order to provide the requested response.
We may also collect technical and usage information, such as device type, operating system, app version, language, time zone, IP-based approximate location, diagnostics, crash reports, feature interactions, and performance data.
Permissions and Device Features
Depending on the features you use, Veya may request permission to send notifications, access your photo library to save affirmation images, or access photos when you choose to update a profile image.
You can manage permissions through your device settings. Turning off a permission may limit the related feature without affecting the rest of the app.
How We Use Information
We use information to provide and personalize affirmations, widgets, reminders, saved content, reflections, account functionality, subscriptions, and customer support.
We also use information to maintain security, prevent fraud and abuse, resolve technical issues, measure reliability, understand product usage, and improve Veya.
We may use aggregated or de-identified information for analytics, research, service improvement, and business planning.
Veya Companion
Veya Companion uses AI services to generate supportive affirmations and reflective responses. Your submitted messages may be sent to our AI service provider only as needed to generate and safeguard those responses.
Please do not submit highly sensitive personal information, payment card details, government identification, medical emergencies, or information you do not have permission to share.
Veya and Veya Companion are wellness tools, not medical or mental-health services. AI-generated content may be incomplete or inaccurate and is not medical, mental-health, legal, financial, or other professional advice.
Subscriptions and Payments
If you purchase a subscription or in-app product, Apple, Google, RevenueCat, or another authorized payment provider may process the transaction depending on your platform.
We may receive limited transaction and entitlement information, such as product identifiers, subscription status, renewal state, purchase dates, and receipt-validation data, to provide paid access and support purchases.
Big Whale Ltd. does not receive or store your full payment card number when payment is processed by an app store or payment provider.
Analytics, Attribution, and Diagnostics
Veya uses analytics, attribution, and diagnostic services to understand app usage, evaluate campaign performance, identify crashes, prevent abuse, and improve reliability.
These providers may process device and event data under their own terms and privacy practices. Available device-level privacy controls and consent choices may limit certain tracking depending on your platform and region.
Service Providers and Sharing
We may share information with service providers that help operate Veya, including cloud hosting and storage providers, authentication services, AI providers, analytics and attribution services, diagnostics tools, subscription infrastructure, app stores, and customer support tools.
We may also disclose information when required by law, to respond to valid legal requests, to protect users or others, to investigate fraud or misuse, or as part of a corporate transaction such as a merger, financing, acquisition, or sale of assets.
Retention and Security
We retain information only for as long as reasonably necessary to operate Veya, maintain accounts and subscriptions, provide history and support, prevent abuse, resolve disputes, and meet legal obligations.
We use technical, organizational, and administrative safeguards designed to protect personal information. No system is completely secure, so you should use reasonable care when deciding what to submit to the app.
Account Deletion and Your Rights
You may request account deletion through the app where available or by contacting support. Deleting an account removes eligible account data and associated content from active systems, subject to limited retention in backups, fraud-prevention systems, financial records, or legal compliance records.
Depending on your location, you may have rights to request access, correction, deletion, export, restriction, or objection to certain processing. We may ask for information needed to verify a request before acting on it.
For privacy requests or questions, contact support@bigwhaleltd.com.
International Transfers and Children
Veya and its service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.
Veya is intended only for people legally permitted to use the service in their jurisdiction. If you believe a child has provided personal information inappropriately, please contact us so we can review and address the issue.
Changes to This Policy
We may update this Privacy Policy to reflect changes to Veya, our service providers, or applicable law. When required, we will provide notice through the app, this website, or another appropriate channel.